service overview

Step-Change delivers the resources to manage change for its’ clients in three key areas: Strategy, Performance Improvement, People and Behaviour:

1. STRATEGY
When a fresh approach is needed:

the ‘Vision’ or ‘Mission’ needs a new cutting edge
a new business or organisation is being born
competitive activity or stakeholder requirements are changing the organisation’s position
a new activity stream has been acquired or an old business sold

2. PERFORMANCE IMPROVEMENT
When there must just be a better way of doing things:

brand and product lifecycles are not delivering the desired returns
maximise the potential of an acquisition or divestment
customer service is a problem rather than an opportunity
new ways of working are a struggle to implement
greater efficiency required to make resources work harder
team performance has plateaued
there is never enough time to do it properly… but always time to do it again!

3. PEOPLE and BEHAVIOUR
When key roles or team working are failing, new teams need to be
established, morale is low or communication problems are evident:

people and the task are not effectively linked
processes need to change… and with it people’s behaviours
the organisation’s aims and culture are at odds
today’s culture is preventing the delivery of tomorrow’s ambitions
the managerial team’s performance is merely ‘good enough’
the team no longer reflects the organisational need
the business messages and strategy no longer coincide
motivation is spoken about rather than being evident from actions

Return to top